Oversee and manage the Catering and Conference Services Department by ensuring a Branded, consistent product while maximizing profitability and creating an inspiring hospitality experience for the Group guest.
Responsibilities
Responsible for planning, evaluating, organizing, and directing the activities of the Conference Service Manager(s) and Catering Sales manager(s).
Responsible for all administrative duties which are necessary in the functioning of the department.
Responsible for working with meeting planners in the final details of their meetings/events.
Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for associates in the department.
Provides the necessary training, motivation, and leadership for department associates.
Participates in the final interview process and is responsible for hiring all departmental associates.
Ensures all procedures, policies, and guidelines are being followed by department associates.
Establishes and maintains rapport with outside purveyors, who provide services for the Hotel through the Catering and Convention Services Department.
Maintains efficient office procedures to facilitate the smooth operation of the department.
Forecasts payroll, public room income and meeting covers on an annual/quarterly/monthly basis.
Ensure catering sales meet budgeted levels.
Ensure consistent, proper, open communication to Sales, Banquet Services, the Food & Beverage Department as well as any department associated with Group business.
Create and maintain a good working relationship with the Banquet Manager to ensure a high level of service and understanding with Banquet operations.
Create and maintain a good working relationship with the Banquet Chef to ensure a high level of comfort and success.
Monitor and evaluate the service offered by the Banquet Department.
Effectively coordinate efforts between Sales and Food & Beverage management.
Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
Attends weekly Forecast, Resume, and BEO meetings.
Tour/inspect the hotel function space daily to spot check the space as well as meeting room setups.
Ensures all equipment used in the department is in good working order and uses preventive maintenance schedules for all equipment.
Ensures the desired level of quality is maintained in all meeting room sets on a continuing basis.
Ensures all file turnover requirements (from Sales to Convention Services) are fulfilled.
Advises hotel department leaders of special requirements of Groups.
Reviews the information reported on the Convention Services Department Daily Log and takes necessary steps to alleviate problems noted in the log.
Conducts weekly department meetings and one-on-ones with team members.
Has a working knowledge of Food & Beverage product offerings.
Perform any other duties assigned by Director of Sales and Marketing.
Qualifications
College Degree or relative work experience
Request minimum of 3 years' experience as Director of Catering and/or Conference Service
Proven self-starter (confident)
Excellent communication skills (both oral and written)
Computer skills (Word, Excel, Salesforce and Opera a plus; etc.)
Strong customer service orientation
Stellar organizational skills
Decision maker and problem solver
Level-headed with common sense
Extremely flexible and willing to work required hours
Detail oriented
Team oriented - ability to work with all departments in the resort
Effective sales and up-selling skills
Experience in fast paced environment
The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.
Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer) *
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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