Customer Support Representative Associate

About JLG, An Oshkosh Company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Customer Support Representative Associate provides continuous support for JLG's Products and Services. This position contributes to the overall success of the Aftermarket Team by providing a high level of customer support through insides sales while maintaining superior relationships with customers and dealers.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Provide best in class customer service by supplying immediate, consistent and accurate responses to customer inquiries of technical products and systems while exhibiting a friendly, respectful, professional and customer focused demeanor
• Stay current on products and systems pertinent to order management and product research
• Resolve and diffuse customer concerns effectively in the interest of the long term success of the company
• Complete documentation of scenarios, follow-ups and resolutions as appropriate
• Support Parts Sales goals
• Assist Marketing in the communication, development, maintenance and troubleshooting of Parts Programs and Services to promote upselling
• Participate in training opportunities
• Support achievement of department key performance metrics (KPMs)
  
  
  

Minimum Qualifications

• High School Diploma or equivalent
• Two (2) or more years of customer service, sales or related experience.
  
  
  

Standout Qualifications

• Bilingual
• Knowledge of sales and pricing strategies.
• Knowledge and understanding of segment specific products.
• Ability to effectively communicate at all levels of the organization.
• Strong customer focus and effective use of a consultative approach.
• Strong organizational skill with exceptional follow through and attention to detail.
  
  
  

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.3009 or our talent acquisition team by email corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.