Customer Support and Order Management Specialist

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Support and Order Management Specialist. In this role, you will be responsible for providing exceptional customer support, overseeing automated order flow, managing retailer portals, processing manual orders, and coordinating with cross-functional teams to ensure seamless order fulfillment. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we encourage you to apply.

salary: $47,000 - $52,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Oversee automated order flow via EDI/API platform, monitoring, solving, and documenting exceptions. Don’t worry, you don’t need to be an EDI/API guru, we’ve got you covered.
• Manage day-to-day of retailer portals, specifically issues relating to orders and fulfilment
• Input and process manual orders and requests in a timely manner
• Respond quickly and professionally to internal and external inquiries
• Acknowledge and help resolve customer issues with appropriate urgency
• Communicate and coordinate with cross functional team
  
  

Skills

• Telephone Etiquette
• Active Listening
• Basic Computer Skills
• Customer Service
• CUSTOMER ORDERS/SALES
• SAP (1 year of experience is required)
• MS Dynamics
• Interpersonal Sensitivity
• Basic Software Skills
• Client Service
• Ecommerce
  
  

Qualifications

• Years of experience: 4 years
• Experience level: Experienced
  
  

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.