Customer Service Engineer (50127)

DataPath is a global leader in satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government and commercial markets. DataPath is a dynamic and growing company where we pursue excellence, innovation and speed — and our employees who embrace these values are the greatest contributors to our continued success. We want creative talent to help assure the continued growth of our innovative technology to develop solutions to help our customers connect anywhere, anytime.

DataPath is seeking a Customer Service Engineer in support of the GTACS II STT Sustainment Program.

Roles & Responsibilities

• Ensure the maintenance, operation and performance of Ku-Band Mobile Terminals.
• Assume the on-site leadership role with customer satisfaction as the primary goal.
• Working with site personnel to:
• Maintain satellite communication system availability above acceptable levels.
• Troubleshoot and resolve any identified circuit or equipment outages or degradation.
• Provide interim reports as necessary, based on particular site conditions and/or problems.
• Maintain the site (including electronics and office) in a professional and clean manner.
• Perform the on-site duties which enable DataPath to successfully implement contractual duties relative to mobile terminal operation and maintenance.
  
  

Minimum Qualifications

• Applicant must have a US Department of Defense (DoD) Secret Security clearance. Top Secret is acceptable.
• A Bachelor’s degree and 5 years’ experience as a FSR or related activities within the last 10 years; conducting maintenance on systems in the field; a strong technical understanding of military systems; a strong mechanical background.
• Requires a valid U.S. driver’s license and the ability to obtain an international driver’s license.
• Strategic or tactical multi-channel satellite communications experience.
• Strong grasp of satellite communications operational theory.
  
  

Must be hands-on person with the knowledge to operate and configure the following equipment to include, but not limited to:

• Antenna controller, satellite acquisition
• HPA/TWT, LNA/LNB - Low Noise
• Fiber/Coax/Ethernet Cable Work
• FDMA/TDMA modems (satellite modems)
• Up-converters, down-converters
• X, C, KA, Ku-band, Tri-band Satellite Terminals
  
  

Preferred Experience Working With

• Cisco routers
• ViaSat Linkway Modems
• PBX - T1/E1, FXS, Adds/Drops