Convention Services Director

Job Overview: This position is responsible for leading the efficient and seamless operation of all banquet/convention functions at Mystic Lake Casino. This includes managing individuals responsible for multiple functional areas within the convention center and Mystic Lake Casino Hotel, and administrative oversite of all banquet and catering events under the leadership of the Director of Food and Beverage Services.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities. Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs, and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning, and tuition reimbursement.

Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Bachelor’s degree in business, Sales, Marketing, Hospitality, or related field.
• 10+ years of progressive event planning, banquets and/or convention services experience; 5+ years of experience managing 100,000+ square feet of flexible and full-service convention/meeting space. Experience in an event planning, banquets or convention services role within the Casino industry strongly preferred.
• 5+ years of direct people leadership experience.
• Significant experience in budgeting, forecasting, managing labor and operational expenses, vendor management and procurement.
• Skilled in building and maintaining strong working relationships with external vendors and internal partners.
• Experience in managing and engaging department/event stakeholders (i.e., Group Sales, Food & Beverage, Audio Visual, Player Development, Hotel, Property & Facilities, Finance).
• Ability to navigate and resolve complex guest concerns in a timely and efficient manner.
• Thrives in a fast-paced environment that requires agility, organization, emotional intelligence, and innovation.
• Excellent at communicating and presenting information to all levels of the organization.
• Strong critical thinking, problem solving, written and verbal communication skills.
• Demonstrated experience with leading teams, goal setting and creating action plans that drive positive team member engagement and performance.
• Working knowledge of Audio-Visual functionality, design, and operations preferred.