Consumer Loan Underwriter

Pay Range: $60,100.00 - $72,000.00

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

Remote Eligible: Hybrid

General Purpose of the Position

The position combines the characteristics of job within the operation of the credit union. Responsible for examining, evaluating and approving credit applications from members for direct/indirect consumer loans and lines of credit. Meets service standards for turn-around time and decision delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following). May perform other duties as requested or assigned.

• Monitors loan Analyzes credit worthiness including character, capacity, collateral, capital and economic conditions. Reviews credit bureau reports and credit score.
• Verifies information included on loan application, as necessary.
• Prepares miscellaneous statistical reports.
• Assumes responsibility for effectively receiving, reviewing and processing direct/indirect consumer loan applications within assigned levels of authority in accordance with established credit union loan policy and federal and state regulations.
• Receives and resolves member loan complaints and counsels member on resolving problems.
• Documents loan decision and required provisions necessary to complete the loan.
• May work closely with each branch/member representative as needed to ensure that loan decisions are in the best interest of the member and credit union.
• Work closely with supervisor regarding any indirect loan application relating to misrepresentation or fraud.
• Keeps supervisor informed of area activities and of any significant problems.
• Work closely with supervisor regarding any loan recommendations where policy exceptions or lending authority is outside of set limits.
• Prepare correspondence/adverse action letters as required within credit union policy and federal guidelines.
• Assumes responsibility to contact members and follow up on loan denials for online and MSCC loan applications.
• Follows up with member(s) on any first loan payment defaults.
• Communicates effectively with dealers, members, and others outside the Credit Union.
• Maintains positive, productive relationships with automobile dealers.
• Maintains individual loan portfolio within profit/loss margin(s) as set by Senior Management.
• Performs administrative and support tasks to complete the decision process when necessary.
• Practice confidentiality and be able to work well under pressure.
• Provides excellent service by demonstrating courtesy and personal concern for members and co-workers needs and follows-up to ensure those needs are met.
• Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.
  
  

Requirements

EDUCATION AND EXPERIENCE

High school diploma or equivalent (GED), plus a minimum of two years lending (underwriting) experience with direct and indirect consumer loans within a financial institution.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods. The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

MEMBER FOCUSED

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.

COOPERATION AND TEAMWORK

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks.

DECISION QUALITY

Understands the member's best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

ACTION ORIENTED

Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it's OK to make a mistake (fail forward).

ADAPTABLE

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits.

INNOVATION

A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value.

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members.

We are an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin