Community Manager

COMMUNITY MANAGER

Who We Are:

We are a fiercely entrepreneurial ad agency that blends creativity and performance to build great brands. We call this approach Soul + Science. With offices in San Francisco, New York, Chicago and Seattle, we serve as collaborative business partners to some of the world’s best brands including Jose Cuervo, Alaska Airlines, Charles Schwab and Harmless Harvest, among others.

Being a Mekanista requires a rare combination of being a weird, fearless and wonderful person who enjoys birthday cakes, well-behaved dogs, and shared sensibility of respect and not taking ourselves too seriously.

Mekanism has been named to Ad Age’s A-List and twice to their Best Places to Work list. Most recently, Mekanism was named Independent Agency of the Year by The Drum and a Top 10 Most Effective Independent Agency in the US by the Effie Index. We have been profiled by The New York Times, Fast Company and ABC’s Nightline. Our campaign methodologies are studied by Harvard Business School.

The Role:

The Community Manager is a motivated self-starter who actively posts content, monitors comments, and engages with online communities across social channels in coordination with our social strategists on behalf of our clients.

You will work collaboratively with our strategists and copywriters to deliver best-in-class social content, meet social goals and provide reporting on feedback based on the needs of the digital communities you service.

You must be a team player who has a passion for storytelling on every platform. You’re passionate about social media and actively participate in them yourself. You understand the value of communicating with digital communities and are comfortable with working on both institutional and emerging platforms.

Key Areas of Responsibility:

• Community Engagement
• Develop and implement strategies to foster a sense of community
• Posting natively and within SMM tools for brands, across platforms
• Monitoring content to respond to comments on owned content and deploy proactive comments based on strategy
• Includes posting and monitoring during live events
• Content Creation
• Work closely with creative team to identify and publish real-time content, from surfacing opportunities to posting
• Community Growth
• Develop and execute strategies to attract new community members and retain existing ones
• Analyze community data to identify growth opportunities and areas for improvement
• Crisis Management
• Develop and implement crisis management protocols to address potential community concerns
• Reporting
• Gather and analyze feedback from social communities to improve content and engagement
• Provide regular reports on community metrics, insights, and trends to senior management
• Monitor and report on community KPIs and ROI
• Being curious and willing to learn new reporting tools + processes
• Collaboration
• Partner closely with social media strategist and creative teams
• Work closely with brand customer service department to develop clear processes and swimming lanes
• The ideal candidate will help translate marketing/media objectives into a content plan
• Develop and publish content and for Twitter, Facebook, Instagram and YouTube, and develop engage with brand communities on those platforms on behalf of clients
• Deliver upon community management duties such as reporting, content strategy, incorporating client feedback and working with creative and account teams
• Research content ideas using online monitoring tools
• Keep up with platform changes and new social media tools to help client achieve business goals
• Be proactive and develop innovative, first time ever-style social activations.
• Exhibit effective project and time management skills
• Prepare status reports for clients
• Keep account team abreast of timelines and deadlines
• Assist team members with brainstorming and strategy meetings
  
  

Qualifications:

• Candidate must have at least 1-2 years of experience
• Excellent verbal and written communication skills
• A strong grasp of major social media platforms (TikTok, Instagram, X, Facebook, YouTube)
• Excellent organizational skills, attention to detail and the ability to adapt to new conditions, assignments and deadlines in a fast paced environment
• Familiarity of SMM tools (e.g. Sprinklr, Sprout) is a plus
• A strong grasp of diplomacy, sensitivity, and professionalism when interfacing with clients
• Ability to effectively present thinking to internal + external teams
• Displays a strong growth mindset - you will learn in this role!
  
  

Salary: $65,000 - $70,000