Collections Specialist

Position Overview

The Collections Specialist is responsible for helping maximize cash collection for a specific department(s)/office(s)/region within the firm. This includes collection of client invoices/A/R in accordance with agreed terms; working closely with Partners and staff in various offices. This position will play a key role in reducing debtor days by achieving regular cash flow, hitting targets and working closely with other Revenue Team members, Partners and Clients.

Responsibilities

• Monitor and address assigned aged accounts receivable balances, ensuring balances are followed up on in a timely manner in accordance with the Firm’s collection policy
• Regularly meet with Partners and provide information on their accounts receivable balances, discuss any issues that may delay or prevent payment of invoices
• Monitor email inbox for Firm statement runs and respond to client inquiries
• Send collection letters and make calls to determine why payment has not been made and when to expect it; coordinate the resolution of payment plans
• Work with the cash receipts team with regards to the allocation of payments against invoices and outstanding unidentified receipts
• Generate monthly and ad-hoc collection reports on the status of assigned accounts and ensure all interested parties are kept up to date with relevant and timely collections information
• Daily liaison with other members of the Collection team and back-up necessary job functions as needed to support the department

Essential Job Specifications/Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to deal professionally and communicate clearly and concisely, both verbally and in writing, with both internal and external clients on all levels
• Ability to work overtime hours per week
• Requires the ability to regularly report to work on the days and times scheduled
• Keen attention to detail and effective organizational skills
• Ability to prioritize and handle multiple tasks to meet deadlines

Education/Experience/Certifications

• Previous experience within a similar role, preferably in a legal or professional services industry.
• Demonstrate working knowledge in Word, Excel or similar spreadsheet program
• Working knowledge of Elite 3E an advantage

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer