Business Systems Analyst - Remote

Responsibilities

A client with Kforce is seeking a Business Systems Analyst to join their team remotely. This is an exciting position that will have you interacting with different lines of business across the company, and across different areas of financial services. They are seeking someone for IdP Cloud Implementations experience. The Business Systems Analyst will act as a project coordinator, implementation consultant, business analyst and systems administrator to help onboard customers, provide support to internal stakeholders and connect applications to IdP Cloud, a centralized, Cloud-based identity management system that provides authentication, authorization, user management and single sign-on (SSO) to a multitude of client applications. Responsibilities:

• Providing subject matter expertise on client-facing projects to implement IdP Cloud and Federated SSO projects
• Providing general project support and status updates for ongoing initiatives
• Providing configuration support for new and existing tenants in IdP Cloud
• Manage new tenant creation requests
• Supporting the release cycle by performing basic feature validation to confirm things are set up correctly
• Providing administrative support during quarterly upgrade/maintenance activities
• Providing administrative support for weekly patching activities
• Troubleshooting customer issues from the administration console
• Assisting with the configuration and testing of new SSO projects
• Responding/reacting to support requests from the lines of business, adhering to our internal SLA
• Liaising with the help desk team leaders for minor support requests (suspensions, OTP resets, etc.)
• Properly communicating ticket status to users and stakeholders, including senior leaders
• Performing regular maintenance of user lists
  
  

Requirements

• Bachelor's degree in Computer Science or Information Systems or the equivalent combination of education, training, or work experience
• Good aptitude for understanding and using Web technology is essential
• Comfortable around technology and software and has an eagerness to learn
• Customer-focused
• Solid verbal and written communication skills - communicating to large audiences and clients
• Ability to manage multiple projects/activities concurrently
• General technical acumen-- you know how the Web works
• High comfort-level with new technologies/concepts - we're constantly changing
• Microsoft 365 App Suite experience
• High proficiency in Microsoft Excel
• Working knowledge of standard SSO protocols (SAML/OIDC) would be preferred, but not required
• Previous experience with ServiceNow and/or Rally ticketing systems (optional)
• Previous experience with commercial Identity & Access Management software, such as Okta, Ping, Azure (optional)
• Basic understanding of certificates/keystores and related tools, such as KeyTool, KeyStore Explorer, etc. (optional)
• SQL scripting experience (optional)
• This position may require occasional late night or weekend work
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.