SUMMARY : Manages the day-to-day activities of the production branch to achieve its goals and objectives; proactively participates in strategic initiatives for company efficiencies and growth.
Duties And Responsibilities
Manages Loan Officers and operations staff assigned to Branch.
Recruit new Loan Officers for Branch.
Develops and implements procedures for effective handling of transactions; ensures that operating procedures have been established and staff adheres to procedures; enhances current procedures to improve productivity.
Consults with other managers/staff to develop effective ways to meet customers’ needs, appropriate method to be used for resolution of an error, and to initiate and implement process changes.
Oversees workflow and Staffing models to ensure production is supported within budget
Ensures new employees are properly trained with emphasis on productivity, quality, and motivation.
Identifies and implements system processing improvements; reviews and recommends new methods and procedures to make daily operations more efficient.
Assists in the resolution of customer service issues.
Prepares weekly volume reports for management.
Performs data analysis and reporting of statistics.
Analyzes volume and establishes productivity guidelines.
Maintains thorough knowledge of mortgage industry.
Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.
Performs other related duties as assigned by management.
Supervisory Responsibilities
Directly supervises employees within the department(s).
Indirectly supervises employees within the department(s).
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .
Qualifications
Bachelor’s degree (B.A./B.S.) in related field or equivalent
2-4 years related experience or equivalent
Demonstrated proficiency in supervising and motivating subordinates
Commitment to excellence and high standards
Excellent written and oral communication skills
Basic competence in subordinates’ duties and tasks
Ability to work with all levels of management
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Proven ability to handle multiple projects and meet deadlines
Strong interpersonal skills.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Working knowledge of data collection, data analysis, evaluation, and scientific method.
Competencies
Problem Solving --Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills- -Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication-- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication-- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Managing People-- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Strategic Thinking-- Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing-- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Real Estate
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