Billing Lead

Billing/CI Lead – US & CA

This position oversees the end to end billing process, ensuring the company’s processes are efficient and robust through automation and labeling. In addition, the role manages internal requests for changes to the Order-to-cash (OTC) process that affects billing (IT, sales, sales ops, Accounts Receivable and Credit). This position frames and builds the guidelines for collaboration between all the major stakeholders of the OTC process, including management of exceptions, escalations, process changes and improvements.

Key duties:

• Oversee the organization’s billing process for North America, focused on Finance, however interacting and with all the other stakeholders part of the process;
• Establish monitoring process for the order to cash process that highlights billing errors, failures, and opportunities for the organization and/or our customers;
• Ensure reports and dashboards already in place are updated and accurate
• Follow up with Sales Operations and our customers’ teams to address day-to-day billing failure/errors in accordance with Electrolux policies and procedures;
• Ensure customer account is created accurately by Master Data team, following internal standards
• Partner with internal & external business partners to correct the billing/invoicing process; for example, IDOC failures, EDPAR table errors and daily CMI record issues so that invoices can be generated in a timely manner;
• Identify solutions to reduce manual/custom ordering or invoicing processes;
• Re-invoice any invoices caught in error/transmission failure and create and maintain reporting for failures/errors, reasons, and length to correct failure/errors. Identify and recommend solutions to remediate;
• Monitor EDI and KPIs for “no touch orders vs orders that require manual intervention” before invoice generation;
• Ensure the Shipped Not Invoice report is updated and distributed according to the defined distribution list; failures and issues are properly addressed and followed up until the resolution has been concluded.
• Drive continuous improvement on the billing process and cycle;
• Document new invoicing process and procedures;
• Ensure RACIs, DOAs, DTPs and SOPs of the billing processes are kept updated;
• Ensure the GFSS Billing team is performing activities properly and accurately, maintaining close monitoring of their capacity consumption and tasks;
• Conduct timely follow-up meetings with the GFSS Billing team and Billing Team Leads
• This role also requires support to change management, and accounts receivables activities.

Minimum Requirements

• 3 years’ experience
• Collections experience