Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 52 years. We are well known for our commitment to providing the highest level of personal service to our customers; we take a personal interest in our communities' unique banking needs, we are dedicated to providing integrity in banking and financial services, we provide high quality dependable service by being accessible and reliable. We are committed to excellence in everything we do.
We are currently seeking an enthusiastic individual to help managing our Loan Operations Department. The Ideal candidate manages the Bank's loan servicing operations and staff in processing and storage of commercial, real estate, and from the time they are booked until they are paid off, and ensures that the loan documentation production and loan servicing activities are timely and conform to current regulatory laws and regulations. Develops department policies and procedures and ensures the smooth interface with other departments and branches.
Essential Duties include, but are not limited to:
Demonstrates quality customer service principles with internal and external customers consistently.
Supervises loan funding, disbursement, reconciliation and loan boarding processes to ensure accuracy and completeness, and processes and procedures are followed consistently.
Tracks and prepares loan closings status and work flow reports.
Performs test call back new loan audit report and follow up on corrections made.
Overseas and reviews payments and advances processed by loan servicing.
Performs periodic audits and certification including GL, property taxes, collateral, insurance etc.
Aggregates and reports delinquent and collection information.
Prepares and/or updates loan operations policies and guidelines as needed.
Interacts with auditors, compliance and examiners to assist in Bank’s reviews and examinations.
Follows up and corrects any items addressed and ensures necessary changes or recommendations have been implemented as directed from management, directors or examiners on a timely manner.
Acts as a point person and problem-solver for issues relating to customer service, Fiserv Core Processing System and LaserPro.
Responsible for LaserPro Administration, Fiserv and other vendor enhancement training.
Responsible for FHLB and FRB collateral pledge reporting.
Maintains accurate accounting records on all loan accounts, including balancing to the general ledger. Performs periodic audits and certification including GL, property taxes, collateral, insurance etc.
Overseas and reviews payments and advances processed by Loan Servicing. Confirms payment of taxes, insurance, premiums, etc. from the accounts in a timely manner and all payments and receipts are recorded properly.
Monitors the recordkeeping and storage of all loan documents including electronic filing and archiving, ensuring that loan papers are properly protected and that an efficient file maintenance system is maintained. Accountable for the security of loan documents, adequate back-up procedures, and disaster preparedness.
Manages daily activities of the Loan Operations staff assigning work, answering questions, solving problems, helping with complex transactions and sensitive customer relations problems, explaining policies and procedures to customers.
Manages employee performance by conducting performance evaluations and monitoring performance and productivity of staff.
Administers and develops policies, procedures and guidelines for loan servicing operations to ensure that department meets all compliance requirements
Minimum Qualifications
Requires Bachelors’ degree in Business or related field.
Minimum 6 years increasingly responsible experience in loan documentation and servicing in a financial services industry.
Requires 2 years in a supervisory role with leadership experience.
Requires in-depth computer experience with programs such as MS Word, Excel, etc.
Bilingual:
Cantonese Or Mandarin Speaking Preferred
Email resume to: Career@bankorient.com
Visit our website at: www.bankorient.com for additional information.
Candidate will be subject to investigation through credit checks, reference checks, background checks and fingerprinting checks performed at the time permissible under relevant law.
Bank of the Orient is proud to be an Affirmative Action, Equal Opportunity Employer.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Financial Services
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