The AR Collection Specialist is responsible for providing outstanding customer service while collecting outstanding accounts receivable balances. This position includes adhering to collections work standards, reducing the number of aged items, facilitating the resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.
Required Education/Experience
High school diploma or equivalent qualification required.
2+ years' experience working in a healthcare Collection Specialist position.
Profound knowledge of collection techniques and billing procedures
Excellent communication skills, both written and oral
Good level of problem-solving and negotiation skills
Strong understanding of billing and collection processes.
Outstanding communication and interpersonal skills.
In-depth knowledge of laws and policies related to debt collection.
Good administrative skills.
Essential Functions
Develop effective repayment plans.
Follow-up with clients on overdue accounts.
Oversee all monthly payments and refunds.
Respond to client account queries in a timely and professional manner.
Consulting and helping clients with billing and credit problems.
Managing payments and refund operations
Developing measures encouraging timely payments
Reporting on collection operations and customer account updates
Facilitate resolution of customer billing problems with bill initiating department for delinquent accounts.
Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards.
Provide reports to stakeholders as assigned.
Review open accounts for collections efforts to reduce the number of aged items and aged balances in assigned portfolio.
Position Relationships
Reports directly to the Senior Revenue Cycle Manager
Subject to a 90-day probationary period
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Medical Practices
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