SEKO Logistics

Account Representative (Remote)

SEKO Logistics Schaumburg, IL
SEKO Logistics

Account Representative (Remote)

SEKO Logistics Schaumburg, IL
1 week ago 173 applicants

See who SEKO Logistics has hired for this role

Job Description

KEY ACCOUNTABILITIES INCLUDE:

  • Deliver a structured program that helps to properly execute our services sold by SEKO
  • Establish a central point of contact for these client(s)
  • Client advocate within SEKO
  • Provide SEKO (Commercial, Client Solutions Group (CSG), Operations, and Management) with direction and support to drive & develop business which provides consistency in service and pricing.
  • Build relationships with existing and new clients to gain knowledge and strategic information to uncover new business; understand pain points, influence decisions, and provide value added opportunities
  • Drive continuous improvement by monitoring and reporting performance and proactively review business for cost savings potential, through Power BI and other applications
  • Ability to successfully onboard or re-onboard new and existing clients, from start to finish, by creating a clear roadmap on scope of services sold, rates sold, product sold, by creating a comprehensive SOP/IOP
  • Submit Non-Disclosure, Contractual, Master Service, and other required Agreements to legal and other departments for review as required
  • Conduct mySEKO Harmony client demo’s, set up clients, and other technology applications
  • Develop, conduct, and manage QBR’s (Quarterly Business Review) with clients
  • Provide assistance on Accounts Receivables for clients by working with operations, finance, etc. and escalate as needed
  • Work closely with product pricing team and bid team on pricing
  • Work within CRM to capture all opportunities, update all activities (emails/calls/mtgs/tasks), create Account Plans, and follow one off quote process (and upload quotes)
  • Through the CRM Account Plan template; provide a weekly/monthly recap of current business/ hot topics, areas of concern, business review calendar and weekly AR items over 60 days
  • Work with SEKO Marketing team to provide case study information on creative solutions/cost saving initiatives for your clients
  • Travel may be required based on business needs
  • Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
  • Other duties as assigned by management

Requirements

  • Ability to collaborate with internal and external resources, gain credibility with senior management, and manage through conflict with a positive, flexible attitude.
  • Organized, and can manage your time effectively and proactively communicate
  • Ability to provide exceptional customer service with a sense of urgency
  • Flexible, able to balance multiple tasks and changing priorities and possess exceptional interpersonal skills.
  • Ability to make appropriate, informed decisions regarding priorities and available time.
  • Able to work independently as well as a team
  • Excellent oral and written communications skills, internally and externally using a variety of styles to address a wide range of needs and audiences, including market updates. Must be able to read, write and speak English fluently.
  • Requires a high degree of integrity and the ability to maintain confidentiality.

Education & Experience

Minimum

  • 5-10 years’ logistics industry experience preferred
  • Strong analytical and organizational skills
  • In-depth knowledge of freight forwarding business and understanding of supply chain logistics
  • Must be proficient in Microsoft Office Suite and have ability to learn other computer systems/applications

Preferred

  • Proficiency with Cargo Wise (WiseCloud) application
  • Salesforce.com experience

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Sales and Business Development

  • Industries

    Transportation, Logistics, Supply Chain and Storage

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