The Beryl Institute

The newest PX Paper highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating environments of trust and delivering exceptional patient experiences. Their approach to overcoming unique challenges offers valuable lessons for the entire healthcare sector. Download the Paper https://ow.ly/TvLx50SCA0J

After a devastating diagnosis in her 20s changed the trajectory of her life, Marcia Donzinger, CEO of Vital Biz Consulting, embraced her new direction and bravely marched forward. Listen in as she discusses how culture is chemistry and the importance of helping organizations develop and nurture a culture of wellness to support employee well-being. Listen to the Podcast https://ow.ly/JcAH50SAIoR

Join this webinar to learn more about NewYork-Presbyterian’s virtual nurse program. The virtual nurse supports the staff and drives the patient care experience - they perform the same tasks and documentation in Epic as an inpatient nurse with the exception of a physical or hands-on assessment. The program's ultimate goal is to set patients up for success towards self-management and compliance with treatment or medication while still at the hospital. Register https://ow.ly/qn8P50SzeB7

ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world. We bring together the voices of the global community committed to transforming the human experience in healthcare. Join us virtually or in person in Las Vegas! Register now to lock in the lowest available price. Call for submissions for breakout and poster sessions is also open through Monday, July 23rd. Learn more and submit a proposal https://ow.ly/JJcN50Sxrl3

Patient Experience Continuing Education Credits (PXEs) are offered through Patient Experience Institute (PXI), a sister organization of The Beryl Institute committed to supporting the development of the field of patient experience. PXE credits can be applied towards requirements for certification or recertification of the Certified Patient Experience Professional (CPXP) or Certified Administrator of Volunteer Services (CAVS) designations offered through PXI. Learn more about PXEs https://ow.ly/F4oO50Swg5T

In this blog, a seasoned nurse executive and patient experience coach shares better ways to communicate 18 common phrases so we can all learn “what to say instead of” to help comfort our patients and reduce their anxiety. Read the Blog https://ow.ly/OLbv50SvyC0

When the newest member to The Beryl Institute is away from work, you will find her enjoying the gifts in her life: her daughter, her dog, and the beautiful beaches of Charleston, SC. Meet Natalie Friedman, our Director of Community Development. Read more about Natalie https://ow.ly/FFha50SuXwf

In observance of the U.S. Independence Day holiday, The Beryl Institute will be closed on Thursday, July 4 and Friday, July 5.

The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about a new item in this query, Artificial Intelligence (AI), revealed there is much to discover about this technology, with few people trusting it completely or using it for their healthcare needs. Download the Report https://ow.ly/g79k50Ss6ie

Many people perceive conflict as a win-lose situation. This mindset, rooted in fight-or-flight instincts, can harm doctor-patient relationships. What if we shift from win-lose dynamics to collaboration? What if we embrace conflict as a pathway to mutual understanding? In this blog, Dr. Sofie Morgan shares tools to help you navigate conflict with skill and empathy. Read the Blog https://ow.ly/FTlq50SrgYA