ServiceChannel

ServiceChannel

Software Development

Pleasanton, California 12,929 followers

We bring peace of mind to the facility management ecosystem by enabling peak performance in every location.

About us

ServiceChannel empowers facilities and store operations teams to provide the best possible guest experience at every location. Our commercial and enterprise customers achieve brand excellence through our SaaS platform that provides a single source of truth, a marketplace that connects businesses with top service providers, and professionally managed services. Our platform provides real-time, data-driven visibility over business-critical assets, service providers and spend, driving significant ROI and growth for our customer organizations. Key Facts: * 63 countries * 300,000 locations * $6B annual spend processed * 500 leading customers * 5 of 5 most profitable retailers in America * 4 of 10 fastest growing restaurants in US Industries Served: • Retail • Restaurants • Convenience Stores • Grocery/Supermarkets • Finance/Banking/Credit Unions • Healthcare/Urgent Care • Storage & Logistics • Unmanned Assets • Government/Municipal Properties • Educational Institutions • Transportation • Housing & Property Management • Supportive & Community-Based Housing

Website
https://www.servicechannel.com
Industry
Software Development
Company size
201-500 employees
Headquarters
Pleasanton, California
Type
Privately Held
Founded
1999
Specialties
Facility Management, Contractor Management, Retail Maintenance Management, Vendor Sourcing, Restaurant Maintenance Management, CMMS, Vendor Compliance and Risk Monitoring, Integrated Facility Management, Facility Maintenance Software, Service Provider Network, and IFM

Locations

Employees at ServiceChannel

Updates

  • View organization page for ServiceChannel, graphic

    12,929 followers

    🆘 Keeping up with facilities management can feel like riding a unicycle on a tightrope while juggling flaming knives-it's a tricky undertaking that only the most experienced can do well, and taking your eye off the ball could have lasting consequences. One of those consequences? Overspending. 💸    Isn't it time to come down to solid ground? Learn how ambitious businesses can take control 🎛️ with the added visibility you need to optimize maintenance and profitability, find the right service providers, and minimize asset downtime. Discover how holistic facilities management programs are key 🔑 to keeping costs in check in our blog in the comments below 👇🏾 (sort by 'most recent' if it's not visible) #facilitiesmanagement #assetmanagement #sustainability 

  • View organization page for ServiceChannel, graphic

    12,929 followers

    Facing rising service costs? 🧯 Discover game-changing tools to slash expenses NOW! ⏰ Transform your approach to facility management with our Summer 2024 Product Release 🌎 LIVE event! We're rolling out new ways to boost service, prevent downtime and revenue loss, ensure compliance, and avoid costs — available only on ServiceChannel. Learn how to automate asset repairs, delegate landlord costs, and track regulatory compliance — all in one session! 🤯 Register 🎟️ today to secure a smarter way forward. If you can't attend live, register to receive the recording. #facilitiesmanagement #compliance #webinar #businessefficiency #sustainability #costsaving    🎙️ Hosted by Chris Zach, Senior Director of Product Marketing, with insights from Janel Zuffi and Leum Fahey, Directors of Product Management, and Brad Howard, Product Manager.    You can register here: https://lnkd.in/gAsHzyBF

  • View organization page for ServiceChannel, graphic

    12,929 followers

    Your business could have only 90 DAYS left 😱 to meet new refrigerant regulations! 🕒 Time's ticking, and your readiness could set you apart. 🫴🏽 Here are some key steps to turn these regulations into a competitive edge. 👉🏻 Swipe, learn, and act—find our full guide in the comments below for seamless navigation through these changes! 👇🏾 (sort by 'most recent' if it's not visible) #sustainability #compliance #climateaction #facilitiesmanagement 

  • ServiceChannel reposted this

    View profile for Siddarth Shetty, graphic

    Chief Business Development Officer | SaaS and Marketplace Platform Executive | Angel Investor & Advisor | Member Board of Directors | Podcast host - Elevating Brick & Mortar

    Really looking forward to being part of PwC's Annual Occupier Summit in NYC next week. Promises to be a great event with great engagement and speakers. I also have the pleasure of moderating a panel discussion with Richard Leurig, CPTO at Accruent, Randy Hoff, Sustainability leader at PwC and John T. Forester, Energy and Sustainability leader at The RMR Group. It's going to be a good one! If you are in the NYC area and a leader that supports any of the functions within the Built Environment and/or are a ServiceChannel customer, we would love to see you at the event. You can learn more and register for the event at - https://lnkd.in/gPiKs9TW Event Details Date: Thursday, July 18th, 2024 Time: 10:00am – 6:00pm Location: PwC NYC Office (300 Madison Ave, New York, NY) Lunch will be catered, and drinks / networking will follow shortly after the event See you there!!

    View profile for Kevin Fossee, graphic

    Bringing digital solutions to help real estate organizations transform. Proud to be working with my PwC colleagues across the globe as our Global Real Estate Digital Leader.

    PwC’s 2nd Annual Occupier Summit PwC will be hosting a highly anticipated real estate occupiers summit this summer in New York, and you’re invited! Please join us for an unforgettable afternoon of connections, collaboration, and celebration of our successful partnerships. This event is designed to provide you with a unique opportunity to expand your professional network, exchange industry leading insights, and foster meaningful relationships with other industry leaders. Event Details  Date: Thursday, July 18th, 2024  Time: 10:00am – 6:00pm  Location: PwC NYC Office (300 Madison Ave, New York, NY)  Lunch will be catered, and drinks / networking will follow shortly after the event Speakers  Kevin Fossee – PwC’s Global Digital Real Estate Leader   Edward Wagoner – Former JLL CIO   Joe Harrington – PwC’s Global Digital Technology Leader  David Shebay – PwC’s Finance Managed Service Leader   Amee Appel – PwC’s ProCo Managed Service Leader David Gibson – CoStar’s V.P. Sales   Siddarth Shetty – ServiceChannel’s Chief Business Dev. Officer   Randy Hoff – PwC’s CRE Energy Efficiency and Sustainability Strategy Leader Topics & Trends in Focus   Artificial Intelligence, ESG, Space & IoT, Managed Services and other technology trends shaping the industry  Expect an afternoon filled with engaging conversations, thought provoking ideas, and a vibrant atmosphere. Our team has carefully curated a program that includes interactive activities, informative presentations, and ample opportunities for you to connect with fellow professionals from diverse backgrounds. If you have any questions or require further information, please do not hesitate to reach out to me via email, at kevin.fossee@pwc.com. We sincerely look forward to welcoming you. Email me for information: kevin.fossee@pwc.com

    PwC’s 2nd Annual Occupier Summit

    meetpwc.cventevents.com

  • View organization page for ServiceChannel, graphic

    12,929 followers

    When you sink your teeth into big challenges 🦷, they can become opportunities for transformation... 🦈 Smile Brands Inc. decided that, to deliver on their promise of “Smiles For Everyone,” they needed to move from a system that was “very human-dependent to an automated solution,” as Scott Graverson, Director of Facilities and Dental Equipment, says. With over 600 locations and 23,000 work orders 😮 per year , finally getting a system of record revolutionized their business. They’ve cut down on costs too; just by deferring work orders that were their landlords’ responsibility, they’ve already saved $80K. 🤟🏼 Scott’s team led the transformation by leveraging ServiceChannel's: 😁 Automation processes; to track and streamline all workflows & communication  😄 Provider Search; to source new, high-performing service providers which ultimately improves resolution times and cuts costs  😆 Analytics; to “manage our vendors and spend by trade very efficiently” and work cross-functionally, with everyone seeing the same data    Smiles delivered? Most definitely!    #facilitiesmanagement #healthcare #innovation #customersuccess #healthcarefacilities 👣 Step into our story of customer innovation and impact. You can find the full case study in the comments below! 👇🏾 

  • View organization page for ServiceChannel, graphic

    12,929 followers

    What separates the good from the great in service delivery? Join Bill Schaphorst from MaintenX and our experts Jonathan Haney and James Hemsarth in revealing the game-changing strategy behind building a $100 million portfolio. In this session, discover 🔭 how structured coaching and clear communication elevate relationships and boost performance across the board. Explore our on-demand event to see how establishing rigorous 🤔 business reviews and aligning KPIs can transform your network of providers into a league of all-stars. 👉 Experience the impact yourself: https://lnkd.in/gEC7YGj3 #providernanagement #facilitiesmanagement #liveevent #businessgrowth 

  • View organization page for ServiceChannel, graphic

    12,929 followers

    What’s your ‘&’? What makes you more than just your job title? Jasmine Brown and Erica Madera just wrapped up a really cool talk, "Finding Your 'Yes, and?’: Pride 🏳️🌈 Rewind." Inspired by the roundtable discussions held by PRIDE Across Fortive, an EFRG at our parent company, they explore how embracing all facets of our identities can transform our work in facilities management—and beyond. ♾️ It’s about blending who we are at home—perhaps a parent or partner—with our professional expertise, like perfecting the ambiance in a restaurant or implementing cutting-edge FM technology; embracing your full self makes a huge difference. #pridemonth #facilitiesmanagement #diversityinclusion #professionaldevelopment ⚾ Catch their chat and join the convo! What unique traits make you a standout in your field? 🪶 Share your '&' in the comments—we’re keen to see how you combine your worlds! 👇🏽

  • View organization page for ServiceChannel, graphic

    12,929 followers

    Pride isn’t just a month, it’s a movement—how are we living this as a Fortive OpCo? 🌈   Meet Alan Golombek, Executive Recruiter and Diversity Champion at Fortive, who leads our PRIDE Across Fortive EFRG with passion and purpose. In this portion of our multimedia piece, "Representation Matters: Now More Than Ever," Alan shares the evolution of this vibrant group, which began with a few committed individuals and has grown into a cornerstone of our corporate culture.    At ServiceChannel and all of Fortive, 🏳️🌈 PRIDE Across Fortive transcends traditional celebrations; it influences our inclusive policies and practices. Through education, connection, and honest dialogues about code-switching, allyship, and unconscious bias, we are not just responding to a call for diversity—we are building an environment where every person is seen, heard, and empowered.    🏳️⚧️ Missed our discussion on how these efforts are reshaping our corporate landscape? Catch up now and see how we’re turning the spirit of Pride into daily practice that nurtures a truly inclusive community. 🔗 https://lnkd.in/gCE4wCuy    #pridemonth #diversityandinclusion #ForYouForUsForGrowth #corporateculture #AtYourServiceChannel 

  • View organization page for ServiceChannel, graphic

    12,929 followers

    Feeling overwhelmed by the thought of learning a new facilities management platform? Jessica “Jess” Countess, our vice president of customer success, is here to ease you into a smooth transition.   In the fast-paced world of facilities management, Jessica harnesses her industry expertise and innovative spirit to demystify 🔮 complex processes. With Jessica at the helm, our Customer Success team is a beacon of best practices, merging insights from retail to real estate to turn obstacles into strategic triumphs.    🏳️🌈 Tune in to hear Jessica Countess explain what makes her crew stand out for businesses and communities and why it’s not just about solving problems but fostering connections that drive progress for everyone. Watch in the comments below 👇🏻 (sort by "most recent" if you don't see it) 👀    #facilitiesmanagement #customersuccess #facilities #digitalization     🤫 Psss... you forgot to check out the comments section! 👇🏾 

  • View organization page for ServiceChannel, graphic

    12,929 followers

    🌞 Happy summer solstice, everyone! As we all try to beat this sweltering heat, let’s talk about someone who's mastered staying cool under pressure: Kathy West.    Kathy has been rocking 🤟🏻 it at ServiceChannel for 20 years, and we’re beyond excited to share her incredible journey. From navigating a 55-mile commute, to weathering storms (literally, like Hurricane Sandy!), to helping us transition smoothly to remote work, Kathy has seen it all and handled everything with grace and determination.    So, grab a refreshing bev and join us in celebrating Kathy’s amazing story. Trust us, you’ll be inspired by her journey and the mark she’s made on all of us.    🔗 Check out Kathy’s full story on our dot com found in the comments below 👇🏾 (sort by "most recent" if you don't see it) 👀    Kathy, you’re a legend. Thanks for being such an inspiration! 💙    #ServiceChannel25 #AtYourServiceChannel #facilitiesmanagement #employeespotlight #culturematters 

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Funding

ServiceChannel 6 total rounds

Last Round

Series B

US$ 54.0M

Investors

Accel
See more info on crunchbase