INFI

"Faced with record-high employee turnover and rising food costs, QSRs are seeking innovative solutions to improve customer and employee experiences." All restaurant owners are trying to gain that slight competitive edge to increase profits, cut some overhead, automate whatever they can outside of the food itself. We all knew AI would creep into this industry as well, it was just a matter of time.

Navigating the Restaurant Tech Landscape: Single vs. Multi-Vendor Strategies - As restaurant technology evolves, owners face a crucial decision: consolidate with a single vendor or diversify across multiple providers? Here's our take on this critical choice: https://lnkd.in/eqmpxpjW 🔑 Key Considerations: - Integration & simplicity vs. flexibility & specialization - Risk mitigation & redundancy - Long-term adaptability & negotiating power 💡 The Middle Ground: Strategic partnerships with vendors who specialize but prioritize integration could offer the best of both worlds. 📊 Bottom Line: While all-in-one solutions offer simplicity, a carefully curated multi-vendor approach may provide superior performance and adaptability. What's your experience? Have you found success with a single vendor or a multi-vendor strategy? #RestaurantTech #QSRExperience

Hospitality Technology just released their survey mapping '2024 POS Software Trends' and there are some fascinating takeaways. 1. A substantial 85% of restaurant operators are prioritizing the implementation of self-service technologies, recognizing the operational efficiencies and improved customer experiences they bring 2. 85% of restaurant operators prioritize integration with backend systems such as inventory management, CRM, and kitchen automation 3. 50% of operators are planning to deploy POS solutions on mobile devices, aiming to enhance agility and guest satisfaction. Lots of large changes coming down the pipeline for POS and their integrations with Kiosks - explore more here with our new blog post: https://lnkd.in/eTVYkdM9

90% of us are collecting customer feedback, but then what? What are the options in organizing, pivoting the data, and improving your QSR processes? "Quick-service restaurants are drowning in customer feedback. From in-store receipt surveys to surveys in the mobile application, 90 percent-plus of quick-service restaurants collect customer feedback."

INFI x Lightspeed - Yesterday, we announced a partnership between INFI and Lightspeed Commerce! What this means moving forward: 🟢 Enhanced Customer Experiences: Our advanced self-ordering kiosk technology, integrated seamlessly with Lightspeed's POS and payments platform, will elevate operational efficiency and drive customer satisfaction. 🟢 Exclusive Partnership: INFI is now the exclusive fully operational kiosk provider partnered with Lightspeed. Lightspeed customers can choose from countertop, wall-mounted, or standing QSR kiosks equipped with Lightspeed software/POS, offering unparalleled versatility and functionality. 🟢 Scalability and Innovation: Businesses can scale operations effortlessly with our customizable kiosk solutions, optimizing workflows and reducing operational costs. 🟢Future-Ready Solutions: Together, we are paving the way for future innovations in self-service technology, empowering businesses to thrive in a competitive market landscape. If you are a current Lightspeed customer: ✔️ Unlock New Capabilities: Integrate INFI's self-ordering kiosk solutions with your existing Lightspeed POS system to streamline operations and enhance customer engagement. ✔️ Drive Efficiency: Experience faster service, reduced wait times, and improved workforce management with our scalable kiosk solutions. ✔️ Personalized Support: Benefit from personalized support and expert guidance to maximize the value of your investment in innovative technology. Join us in embracing the future of self-service technology!

🚀 Excited to announce the launch of LightSpeed integration! 🎉 I’m incredibly proud of our team for their dedication and innovation in bringing this integration to life. Check out the full announcement and learn more about how integration can benefit the LightSpeed user.

🎉 BIG ANNOUNCEMENT: We've partnered with Lightspeed Commerce the one-stop commerce platform empowering merchants to provide the best omnichannel experiences. This collaboration expands innovation and efficiency for businesses in various verticals, including Quick Service Restaurants (QSR), food trucks, car washes, and arena concessions, and is still expanding. "We are excited to embark on this journey with Lightspeed to empower businesses with cutting-edge self-ordering kiosk solutions," said Tony Dawson, Chief Revenue Officer at INFI. "This partnership underscores our commitment to driving innovation, enhancing operational excellence, and delivering exceptional value to our customers." Check out the full press release here: https://lnkd.in/ePWnakD8

If you aren't building your own systems to protect yourself against these absorbent fees, commissions, and charges, you'll struggle to survive. It's getting more and more difficult for restaurant owners to turn a profit. Build your own app Build your own online ordering systems Build your own marketing & data efforts "Under Int 762, apps such as DoorDash, Uber Eats and Grubhub would be able to collect total commissions of up to 43% of the order total—15% for delivery, 25% for marketing and 3% for credit card processing—if a restaurant opts in. That would greatly expand what is currently allowed under New York’s one-of-a-kind delivery fee cap, which limits delivery app commissions to 23%—15% for delivery, 5% for marketing, and 3% for credit card processing."

As restaurants strive to stay competitive, a lot of them are trying new things, investing in new technologies, so why not try a kiosk in your sit-down restaurant? Here's what that looks like: https://lnkd.in/ee_2X4Fc

A lot of our California clients are asking about the new SB 476 (the “Honest Pricing Law” or “Hidden Fees Statute,”) rolling out July 1, 2024. So we created a blog post explaining: - What it is - What's the impact on your restaurant - Current Industry Concerns - Steps to Comply - Why it matters - And FAQs