We're grateful you took the time to share this member experience, Toniqua. The member always come first, from intake, to care delivery, to navigation. Thank you for meeting the needs of our members in exemplary ways. 💙
Administrative Specialist | Project Coordination Expert | Technology Support Specialist | Passionate about Enhancing Team Efficiency in the Asset Management Sector
I usually don't share member feedback from work, but today I have to share this one. While I won't reveal her story, just know she is going through a lot (A story that brought tears to my eyes) . My Supervisor sent this to our team chat today after my interaction with this member. She was my first call of the day. “This is why we do what we do y'all!!! We may not always realize it but what we may feel as little work or little impact may not be just that for the person on the other end of the phone!! I just want to say Thank You to Tani McKenzie for representing our team so well and embodying our Core Values and our Teams expectations! Here is some direct member feedback she received this morning that i feel is worth sharing as anyone of you could and do make this kind of impact on our members lives every day! Remember we do amazing things here big or small!!! Member Feedback: I have to compliment Tani to you. You have been doing something right by having people like her training people like her so the compliment does extend to leadership as well. This young lady has been amazing! I spoke with someone last night and they were nice but, Tani really turned it around. She was professional, friendly, knowledgeable, efficient and focused on my needs. She was everything that you want a representative to be, especially for one who needs to be that detailed and savvy in IT, to be wrapped up in one person, is just amazing. A Ray of Sunshine on a cloudy rainy day. Tani was so patient and so fast in walking me through exactly what I needed and truly understood everything I was saying. Tani really meant a lot to me this morning and made a big difference in my life. #IncludedHealth #ImpactingMembersPositively #DoctorOnDemandByIncludedHealth #SpreadLove #FullCircleMoment #WarmsHearts #SuccessStory Included Health Thank you for giving me the opportunity to Impact The lives of our members! Today was such a reminder of why I do what I do! Without your trust in me I would not have this opportunity to provide outsanding services to the ones in need!