Grand Pacific Resorts

In his nine years with Grand Pacific Resorts, Joshua Lowry has consistently demonstrated exceptional leadership as he rose through the ranks while overcoming various obstacles. He completed our rigorous management development program, setting a benchmark for all future participants. As General Manager of Wave Crest Resort, Josh proactively addressed operational challenges and modernized our use-week lottery system to enhance efficiency and Owner satisfaction. He also collaborated with Owner services, putting a plan in place to contact Owners and inform them of their various use-week options, resulting in an impressive 80 percent Owner engagement rate. He also led a comprehensive three-year renovation project, ensuring a successful completion that was also under budget. During the renovation, Josh helped the resort maintain financial stability while avoiding special assessments and nominal fee increases. Josh empowers our guest service agents by cultivating a problem-solving culture that has resulted in glowing Guest reviews and consistently high service scores. His efforts have also fostered a positive working relationship with our resort’s board president, resulting in the resolution of over 100 action items along with notable service score improvements. Congratulations on your Finalist position, Josh! 

Nigel Lobo, COO of Grand Pacific Resorts, affirms the value he and his team receive from reading Resort Trades. We hope readers of this testimonial will be encouraged to get a free subscription by going to our website, ResortTrades.com/eMagazine. #GrandPacificResorts #NigelLobo #ResortTrades

Please join us as we individually recognize each of our incredibly deserving ARDA finalists and winners this year. A huge congratulations to Teresa Leduc on her finalist position for Housekeeping Manager! Teresa boasts an extraordinary 34-year tenure at Carlsbad Inn Beach Resort, starting as a room attendant then rising through the ranks to become Executive Housekeeper. Leading a team of 17 housekeepers and 5 attendants, Teresa ensures cleanliness for 132 condos and 61 hotel units weekly.  She is known for her emphasis on Guest service and continual training, consistently achieving a 95% efficiency rate, with most units ready by check-in. Her regular inspections and oversight contribute to high resort cleanliness scores and readiness goals. Teresa’s dedication extends well beyond her managerial duties as she actively participates in tasks that help support her Team. Teresa rewards her Team’s efforts and achievements with lunches and desserts, embodying our BE EPIC values of Balance, Empowerment, Enthusiasm, Passion, Integrity, and Consistency. She also often amazes Guests by going the extra mile to ensure they enjoy memorable vacation experiences, and Guest reviews regularly praise her exceptional service that exceeds their expectations, affirming Teresa as a true asset to us. 

As our Associates prepare for the busy summer season right around the corner, our Learning and Development Team has initiated a series of targeted live training sessions across multiple resort locations to help empower our Associates and Teams. These training sessions aim to enhance Owner and Guest experiences, strengthen positive Team dynamics, and cultivate the essential leadership skills necessary to maintain the peak performance required during our high season. By concentrating on skills like effective communication and productive conflict resolution, we are ensuring that our resort Teams are equipped to not only meet but also exceed all Owner and Guest expectations. “Our Director of Learning and Development, Bryan Boyd, and I both believe that in-person training is a huge benefit to our Associates. It unites everyone, fosters professional and personal growth, and drives us all toward excellence. These sessions emphasize interaction, group discussions, and collaboration, which enhances our Teams’ skills and confidence. By prioritizing professional development, we ensure the delivery of exceptional service while cultivating a supportive and inspiring workplace. This approach reflects our core values of BE-ing EPIC, aligning with our core purpose of ‘enriching lives by creating experiences worth sharing.’ We hope our Associates enjoy learning as much as we enjoy delivering the training!” said Elaine Plasse, Learning and Development Manager. The training sessions are taking place across our resort properties located in Tahoe, Napa, Palm Springs, San Diego, and Oxnard. This regional approach ensures that each training session is relevant to the unique geographic settings and features of each resort. This summer season marks the beginning of our commitment to consistent excellence. We plan to expand on these training efforts in order to maintain our high service standards and effectively adapt to our Guests' needs throughout the year.

We love having you as an Owner with us and hope you’ll enjoy creating lots of cherished vacation memories during your “go-go years”! However, once you feel as though you’re entering your “no-go years,” give us a call, and we’ll help you safely navigate all of your options! As your resort management company, it's not only our responsibility to ensure that you continue enjoying all the benefits of being an Owner, but also to make you aware of timeshare exit scams falsely claiming to release you of your Ownership through fraudulent and increasingly sophisticated means. If you feel ready to move on from Ownership, we’re here to help you safely navigate all your options. Click the link below for more information. https://lnkd.in/gFrP3Xg5

Great Place to work at 👍🏽

We’re thrilled to bring home 4 trophies and multiple finalist wins from the prestigious ARDA Conference in Las Vegas this week! “I am delighted to have our Grand Pacific Resorts associates once again be recognized for their outstanding performance,” said Nigel Lobo, RRP, Chief Operating Officer of Grand Pacific Resorts. “Their unwavering passion is the reason for this honor and a reflection of our ongoing commitment to creating experiences worth sharing for the tens of thousands of owner families that we so proudly serve year after year." A huge congratulations to all of our incredibly deserving winners and finalists! We're so proud of our GPR family! 🏆 🎉 Read more about our wins below. https://lnkd.in/gHnFNMWy #ARDA #accolades #industryawards #GPRlovewhatyoudo #employeerecognition #timesharemanagement

We’re proudly celebrating the achievements of our exceptional Associates and programs after earning 10 finalist positions at the prestigious ARDA Awards! “Our Grand Pacific Resorts Associates have once again surpassed all our expectations as evidenced by their outstanding achievements reflected in these multiple finalist positions,” said Nigel Lobo, RRP, Chief Operating Officer of Grand Pacific Resorts. Finalists will travel to the ARDA Conference at the Bellagio Resort & Casino in Las Vegas next week. Head to ARDA.org to watch a livestream of the awards ceremony on April 17th, 2024 and cheer on all of our deserving finalists! #grandpacificresorts #lovemytimeshare #ARDA

It’s okay to ask for help!!! We are excited to announce our partnership with Care Solace, which will provide our Team Members with mental health awareness and workshops. These tools will equip them with the skills to overcome any challenges they may face on their personal and professional journeys. #mentalhealthawareness #hospitality #culturematters #deib #livelaughlove

https://lnkd.in/gc6Z8ksk