🚨 We're live with another episode of Deep Learning. This week, we're diving deeper and getting more technical! Join Kylie Whitehead and Tsung-Hsien Wen as they talk through the multilayered anatomy of an AI voice assistant. In this episode, we take you through: 🧠 Understanding the AI tech stack 🧱 Building and buying voice assistants 🗣️ Speech recognition challenges 🕵️ Voice activity detection (VAD) 🔮 Future of end-to-end models 🎧 Check out the full episode here: https://lnkd.in/eNHjBbbt #ai #voiceai #texttospeech #asr #aitechnology #deeplearning
PolyAI
Software Development
London, England 29,012 followers
Next generation conversational AI for unbeatable customer service automation.
About us
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.
- Website
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https://poly.ai
External link for PolyAI
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Conversational AI, Voice experiences, Voice Assistants, Customer experience, Digital Transformation, and Artificial Intelligence
Products
![Click here to view PolyAI]()
PolyAI
Intelligent Virtual Assistant (IVA) Software
PolyAI specializes in creating the most lifelike conversational AI voice assistants in the world. With a focus on delivering exceptional customer service, PolyAI serves a wide range of high-call volume industries and is committed to revolutionizing the ways customers interact with brands through advanced, remarkably human voice AI solutions. PolyAI's performance has earned spots in Forbes AI 50, Gartner Cool Vendors and Market Guide for Conversational AI Solutions, as well as a Gold Stevie Award for Contact Center Solutions in 2024.
Locations
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Primary
Get directions
52 Bedford Row
London, England WC1R 4LR, GB
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Get directions
12 E 49th St
New York, 10017, US
Employees at PolyAI
Updates
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🌍 It's World AI Day! Today we recognize the forward-thinking leaders who are using AI to improve customer experience and drive business innovation 🙌. 👋 Say hello to PolyAI's 75 innovative leaders in AI - https://bit.ly/3Wq4Mui #AI #CustomerExperience
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The best applications of voice AI don’t feel like talking to robots 🤖. The key is to create an experience where the technology’s artificial nature fades into the background. 🗣️The first thing a voice assistant says plays a huge role in how (and if) a customer will interact with the system. That's why when we build a voice assistant, we need to pay special attention to the first ‘turn’ of the conversation to earn callers’ trust. 🤝 #CustomerTrust #CustomerEngagement #VoiceAI
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Sometimes customer service interactions go wrong 😕. Maybe the customer had unrealistic expectations, maybe the agent was having a bad day, maybe everybody decided to call at once, or there was a technical issue. It happens. Here's how these bad experiences can be avoided with a customer-led voice assistant 👇
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This chart shows call volume to one of our British pub clients during Wednesday's England match. Absolutely silent during gameplay, a quick burst of calls during half time, and then, as soon as England secures a win, a surge in calls from customers looking to book a table for the final. Luckily, this pub uses PolyAI to take reservations over the phone, so its staff could focus on pouring pints for the fans celebrating on site. The moral of the story? You can't always predict spikes in call volume, but you can still be there for your customers when they need you. Big shout out to the optimistic customers who secured a table booking at half time 👏 We're glad you weren't disappointed!
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"When we heard PolyAI's solution in Croatian, we knew that was what we wanted for our customers" 👀 🇭🇷 Find out how Zagrebačka banka improved NPS by 14 points with the first-ever Croatian enterprise voice assistant - https://bit.ly/4bCzJ2H #VoiceAI #VoiceAssistant #CustomerSupport
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True. gets it: voice AI is pivotal in accelerating next-gen customer service. Appreciate the feature in their latest insight report, Customer Contact 3.0.
Discover the AI revolution in customer service! 🚀 The customer service landscape has undergone a remarkable transformation since our last report on this topic in November 2022. Driven by rapid advancements in generative AI, natural language processing, and voice AI, the industry has embraced innovative solutions that were once considered futuristic. Our latest insight report, authored by Aarthi Thangavel and Corin Roberts, is an update of our previous report which explores how these cutting-edge innovations are redefining the way brands engage with customers across the entire post-purchase journey. As consumer expectations continue to evolve, delivering outstanding experiences has become a critical differentiator. Our report delves into the technologies that are transforming customer contact, spanning from AI-powered chatbots to intelligent voice assistants. Key highlights: 🤖 Conversational AI and NLP for tailored, human-like interactions 🤳 Intelligent automation for empowering customer self-service 🧠 Real-time AI support to supercharge agent performance 📊 Advanced customer insights platforms to drive continuous improvement The report spotlights companies like Futr AI, DigitalGenius, PolyAI, Cognigy, Chattermill, and SentiSum, each pushing the boundaries of what's possible in customer service. Ready to join the AI revolution in customer contact? Download our full report now https://lnkd.in/dpcM-ij2 and let us help you stay ahead of the curve! #Retail #AI #GenerativeAI #CustomerService #Innovation
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PolyAI reposted this
See how PolyAI, a London based AI voice assistant startup, is using Fiverr freelancers to accelerate their growth trajectory. PolyAI hires a diverse roster of freelance voiceover artists, translators and audio editors on Fiverr to help them scale the expansion of their product to new languages and geographies!
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👋 Are you passionate about the future of contact centers or an expert in digital transformation and customer experience? If you'd like to deliver a keynote or join one of our panels at PolyAI VOX: Horizons, we want to hear from you 🫵! At this year's event, we're taking a realistic look at how AI is transforming contact centers and offering practical advice from contact center and CX leaders. Follow the link to apply: https://bit.ly/3y2lWVb #PolyAIVOX #DigitalTransformation #CX #VoiceAI
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PolyAI reposted this
After 5 years of building the world's most lifelike voice AI, PolyAI recognized that their brand did not reflect the level of growth they've achieved — it was time to level up. 🌟 A huge thank you to Kylie Whitehead, Senior Director of Marketing and Brand at PolyAI, for sitting down with Bill Kenney 👋 to dive into what the rebrand process is like — the good, the bad, the "invasive", and everything in between. Tune in to our latest podcast episode to hear some of Kylie's fantastic insights on: → Tackling a repositioning project prior to the rebrand → Developing a differentiated brand that speaks to an enterprise-level client → The importance of ensuring your CEO/Founder's needs are heard We're a little biased but this episode is truly a "can't miss". And the best news is, it's officially live wherever you get your podcasts. 👇👇 https://hubs.la/Q02FX5b30