itelCX

Can AI save car rental operators from the “squeeze”? Car rental companies are seeing their profit margins squeezed between rising costs to renew their fleets and the struggle to keep rates affordable. But, AI-enhanced CXM promises new ways to secure customer loyalty that go beyond price. Here’s why #AI analytics are essential if you want to find new ways to boost competitiveness, build customer loyalty and increase profitability… #CarRentals #AICXM See: https://lnkd.in/egsKpHgT

Come on in and take a tour of itel Saint Lucia… This modern four-building facility in Vieux Fort was purpose-built for employee productivity, safety & comfort. Retrofitted from old factory shells, and redesigned the “itel way”, it features an open-air, campus-like feeling, with a dedicated People Resources and Culture support center and training facilities, as well as a large cafeteria, and innovative chill spaces. Located only two minutes from the international airport, our site is easily accessible for client visits. In fact, people love this location so much, we’ve expanded our facilities three times to support increasing demand. Contact us to learn more about #itelSaintLucia and its outsourcing benefits. Then come visit us sometime 😊#SiteTours #BPO

Thank you itelers!

Today, we celebrate America’s independence and all the past, present, and future hopes that have given birth to a million dreams, and this great land of freedom, equality, and opportunity. Wishing everyone a happy 4th of July! Especially our incredible USA team members, our American customers and clients. We hope today’s celebrations are filled with laughter, joy, and brilliant fireworks! 🎇 #HappyFourthOfJuly #IndependenceDay

There's a lot of hype about AI in CX delivery. But here are some actual ways that artificial intelligence is being used right now to deliver a superior customer journey. The question isn’t whether we should use AI or not. It has too many useful applications, from analyzing large data sets in record time to anticipating customer needs and personalizing recommendations. The question will become how best to use AI for your specific business, customer service goals, and industry. The winners in the AI/CX revolution will be those who don’t alienate customers by removing humans from the CX equation, but those who know when to employ AI for efficiency and CX enhancement, and when it’s best to leave something as a distinctly human experience.                                                                           Our Data Science & Innovation team can help you find that optimal balance and the best ways to use AI in your CX operations.  Contact us today to explore the possibilities of Evolving CX. #AI #CXInnovation #CXEvolution

Want to know why we have record low attrition? Because we invest in people like Amanda, who love what they do. Learn how, with her team’s and manager’s support, she transitioned from Subject Matter Expert to Operations Supervisor in a few short years. But what truly makes a difference is the acceptance and belonging she has felt from the beginning. That’s why we hope everyone will be inspired by her amazing career journey at itel… #itelCAREERS

Happy International Joke Day! And yes, you guessed it. Every one of these funny customer service stories is true. However, it’s no laughing matter when customers need genuine help. That’s when they rely on your support services, and we want to be that delivery partner who can make your CX seriously good. At itel, we’re dedicated to high quality interactions, efficient delivery, and the right tools. Using the latest AI-assisted technologies, we deliver fast, convenient, and personalized experiences, ensuring your customers laugh with you, and not at your CX services.  Come talk to us about what we can do for your business. 

Find out how we successfully helped two different clients scale their customer support channels more than 60% for the travel & retail holiday peak, exceeding Quality targets by 104% and with CSAT scores over 93% - proving that a reliable, agile CX partner can be invaluable – helping you ramp quickly, easily, and cost-effectively, without sacrificing quality or customer satisfaction. Check out our case study: https://lnkd.in/e7t8HNme

What are the Top 3 CX challenges facing America’s industries? Learn more in the newest edition of our Newsletter. #EvolvingCX

Want CX outsourcing that’s near not far…If you’re looking for locations closer to the U.S., explore this free booklet – with updated information about Belize, Honduras and more! We take you across the Caribbean and Latin America through a beautiful, travel-inspired booklet that gives you all the insider details about popular CX outsourcing destinations across the nearshore. Learn about tech capabilities, talent pools, languages, and industry specializations… View or download your copy here: https://lnkd.in/eeWg3Kdg Then contact us to learn more about itel’s diverse locations throughout LaCa!