Retail Operations Specialist

We are seeking a detail-oriented and proactive Retail Operations Specialist to support our Global Retail Operations team. The Retail Operations Specialist will be responsible for assisting in the execution of day-to-day retail operations activities, ensuring operational efficiency, and delivering a seamless customer experience across all retail channels. Previous experience working in a retail store environment is a plus.

Responsibilities:

• Help develop and maintain retail operational policies, procedures and best practices to ensure compliance and consistency.
• Collaborate to implement retail operations strategies and initiatives to optimise store performance and achieve business objectives.
• Work closely with Regional Operations Managers and Store Managers to address operational challenges, resolve issues and implement process improvements.
• Coordinate with cross-functional teams, commercial, CRM, supply chain, retail buying and finance to support integrated retail initiatives and promotions.
• Support analysis of retail performance metrics, sales data and customer feedback to identify trends, opportunities and areas for improvement.
• Conduct store visits and audits to assess compliance with operational standards, visual merchandising guidelines and inventory management procedures.
• Provide training, guidance and support to store staff on retail operations processes, procedures and systems.
• Assist in the planning and execution of store openings, refurbishments and closures as required.
• Stay abreast of luxury retail trends and best practices to drive continuous improvement.

Profile:

• Degree in Business Administration, Retail Management or related field preferred.
• 4-5+ years' experience in retail operations, preferably in a retail store environment.
• Strong organizational skills with the ability to manage multiple tasks and priorities concurrently.
• Excellent communication and interpersonal skills to work effectively with diverse teams and stakeholders.
• Strong attention to detail with a focus on accuracy and efficiency in the execution of operational tasks.
• Working knowledge of the Microsoft Office suite (Word, Excel, PowerPoint) and retail management systems / software.
• Ability to adapt to a fast paced, dynamic environment and work effectively under pressure.
• Previous experience in inventory management, visual merchandising or store planning is considered a plus.
• Knowledge of retail industry trends, best practices and customer service principles.
• Fluency in English (both written and spoken) is essential and other languages would be an advantage.
• Travel when necessary to support regional retail activities.