We understand how important it is for your players to have an immersive and enjoyable gaming experience. That's why we offer cutting-edge Premium Player Support service, designed to take your player's gaming journey to the next level. https://buff.ly/3WpzjIk #GamingIndustry #PlayerSupport #IGTSolutions
IGT Solutions
IT Services and IT Consulting
Gurugram, Haryana 817,278 followers
Enabling Better Experience
About us
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
- Website
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https://www.igtsolutions.com/
External link for IGT Solutions
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Gurugram, Haryana
- Type
- Privately Held
- Founded
- 1998
- Specialties
- IT Consulting, TPF Outsourcing, Travel CRM, Testing, Baggage Desk, ERP, Flight Rebooking Services, ATPCO Fare Filing, Ticketing, Internet Booking Engine, eCommerce, Social Media, Mobile Solutions, Sales & Reservations, Customer Service and Support, customer experience management, Airline PSS, Contract Loading, Airline IT and BPO Solutions, artificial intelligence, rpa, robotic process automation, big data, data analytics, bpm services, Automation, customer experience, omnichannel crm, intelligent video analytics, social distancing analytics, CCTM, air cargo, logistics bpo, contactcenter, cxservices, cx, and intelligent automation
Products
Robotic Process Automation
Robotic Process Automation (RPA) Software
IGT has successfully combined its experience of running Digital Contact Centers for multiple large companies along with its technology team to deliver a differentiated customer experience by implementing automation solutions like Chatbots and RPAs. IGT is equipped with the right tools, partners, procedures, frameworks, and experts who have experience in solving business problems thus not only bringing operational efficiencies but also enhancing end user experience.
Locations
Employees at IGT Solutions
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Sumit Sapra
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Yogender Tiwari
Vice President & Partner - Sales & Customer Success, Asia Pacific, IGT Solutions
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Wade Hauser
Director New Business Development at IGT Solutions
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Kanchan Aggarwal , CSM® CSPO®
Business Analyst | RPA | API | Agile | Airline/Travel Domain Expert | Automation | CMMI associate| GDS, Airline PSS, Merchandising, Payment…
Updates
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IGT Solutions reposted this
Thanks IGT Solutions for the Conversational Commerce briefing. Strengths include comprehensive B2B revenue generation in the travel sectors, dedicated GenAI CoE, CRM & omnichannel platform for skill-based routing, tailored training for consultative selling, expertise merchant support with CoE, analytics for agent enhancement & flagship outcome-based programs #CX #CXServices #ConversationalCommerce #GenAI Hemant Bhardwaj Pawan S. Rao Aabhas Agrawal Prabhakar Bisen Amritanshu Swaroop
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IGT Solutions has been awarded the Impactful International Workforce Management Award 2024 by the Global Workforce Management Chartered Body (GWFM) for our outstanding demonstration of innovative solutions to complex business challenges, showcased during the 48-hour International Workforce Management Hackathon 4.0. The team's exceptional performance and creative problem-solving capabilities have set a new benchmark in the field of workforce management. #GWFM #Award #IGTSolutions
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The Vacation Ownership industry is poised for continued evolution to meet evolving consumer preferences and market dynamics. Emphasis will remain on flexibility, sustainability, and delivering enhanced experiences. Learn more: https://buff.ly/3VZyBAq #VacationOwnership #CustomerExperience #IGTSolutions
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Here is an example of how our automation solution helped enhance the flight operations of a leading airline. The solution improved efficiency with an 'Unattended BOT' that automated the previously manual calculation of cabin load for daily flights. Automation streamlined the operations, ensured accuracy, and saved significant time for their Flight Operations Team, providing them with more opportunities for strategic tasks. To know more, contact us: https://buff.ly/2KrB30Y #Automation #AirlineIndustry #IGTSolutions
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We're pleased to welcome Navneet (Nav) Taneja as our new Chief Business Officer, Data & Digital Business! Nav comes to IGT Solutions with over two decades of impressive experience. He has incubated and expanded global partnerships with high-impact tech companies, cultivated strategic relationships with telco providers and global systems integrators, and spearheaded multi-billion-dollar IT transformation initiatives, driving growth plans for enterprise customers. As the single-threaded owner of our Data & Digital business, he will deepen and expand customer relationships, align strategic partnerships, and identify new AI-led avenues for business acceleration. Welcome aboard, Nav! #IGTSolutions #CBO #EnablingBetterExperience
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IGT Solutions COO Prabhakar Bisen will speak at CCW Asia along with NICE. He will explore the exciting fusion of Artificial Intelligence (AI) and Human Intelligence (HI) in shaping the future of customer experience. Meet us: https://buff.ly/4bytEEh #CCWAsia #CustomerExperience #NICE #IGTSolutions
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Our gaming player support team is just as passionate about gaming as your players. IGT Solutions focuses on keeping the player in the game, and we deliver superior end-to-end player support and community management. https://buff.ly/4cBIAmr #GamingIndustry #PlayerSupport #IGTSolutions
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Hats off to our Malaysia team for their heartfelt initiative at Kebajikan Lindungan Ikhlas (KL) orphanage! They set up a collection station, gathering generous donations of food, household items, and medications. They also purchased household products to fulfill the orphanage's wish list. This visit included a meet-and-greet, lunch, Zumba dance, and engaging games, bringing smiles and joy to the kids and making it a memorable experience for all. #CommunitySupport #CSR #MakingADifference #IGTSolutions #Malaysia
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IGT Solutions reposted this
Had an amazing time with leaders of our team in Bucharest, Romania! This incredible team has not only grown remarkably over last few years, but has also consistently delighted our customers with their dedication and passion for excellence. Proud to be part of such a talented and driven team. Here’s to many more successes together! #igtsolutions #Bucharest Manish Bisht Valentin Petrof Arshad Mumtaz Laura Maria Zoarca (Furdui) Turnea Nicoleta Liliana Cristina L. Kaushal Dubey Denisa Darea IGT Solutions Katie Stein John E. Thompson
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