Customer Service Manager Export

Position Title: Customer Service Manager Export

Position Type: Regular - Full-Time

Position Location: Harnes

Requisition ID: 29110

We are looking for our new Customer Service Manager Export for Continental Europe in our Supply Chain organization. You will work in our plant in Harnes, France. You will manage the Order to Bill process and all customer service activities for McCain Food Europe (MFE) Export & Intercompany (ICO) markets for Frozen and Flakes businesses, and for McCain Appetizers Europe (MAE) business. In other words, you will be in charge of all exportations done outside Continental Europe region. You will anticipate, stay ahead and work in project mode for all topics relating to Export documentations or compliances that are becoming increasingly complex.

As a Customer Service Manager Export you will manage directly a team of 10 Customer Service agents split between France and The Netherlands, to guarantee an excellent and consistent service level and ensure that all documentations needed for delivery is considered. You will define Customer Service processes and optimize them with a continuous improvement mindset and a lean management approach. You will help your team to challenge and to cooperate pro-actively with customers for all Supply Chain topics.

Key responsibilities:  

• You are responsible for the order-to-bill process for all export activities. 
• You discuss, maintain, and communicate customer service policies and KPI’s regarding order and delivery management (lead times, minimum order quantity, SLA, forecast consumption, documentation needed, …). 
• You ensure that all required analysis and documents for Export activities are duly filled and communicated. You manage third party customs brokers. 
• You follow all compliance evolutions (documentations, specialties, …) to be sure goods will be delivered successfully.
• You develop a strong business/customer knowledge, a strong Supply Chain understanding and a good communication way of working to implement process optimization internally and with customers whenever relevant. 
• You will prepare and participate actively to S&OP (Sales & Operations Planning) and S&OE (Sales & Operations Execution) monthly meetings with regions.
• You manage resources and workload of all team members. 
  
  

Qualifications: 

• You have a relevant background in business engineering and knowledge of upstream and downstream Supply Chain (including order management and logistics in an Export environment). 
• You have an expertise on Export documentation and compliances.
• Thanks to your customer obsession and your sales experience, you will make this role a success. 
• You are resilient, work well within a team, and have experience in managing projects and/or people. 
• Thanks to your sense of ownership, clear communication, strong tactical and strategic problem-solving skills you will bring this team to the next level. 
• You have excellent English skills. 
• You have excellent analytical skills and connect these with strong decision-making skills. 
• You are competent in SAP, PowerBI and Excel. 
  
  

To remember:  

• Your role is pivotal in making the business grow and their needs. 
• Your role will have a global impact on export needs. 
• You will work on exciting projects for sustainable solutions in a technology and data driven company. 
• A role in which you can show full ownership. 
  
  

What we offer: 

• An interesting full-time position. 
• A varied and responsible position within a high-quality production company. 
• Extensive career and learning opportunities. 
• The possibility to work up to 50% from home. 
  
  

Learn more about McCain:  

McCain is a leading Canadian company in the frozen potato products market, with 22,000 employees worldwide. 

Today, McCain has 54 production plants worldwide. McCain promotes values such as integrity, authenticity, commitment, and solidarity by actively pushing for change in a context where the safety of all is paramount.  

To achieve this, actions have been put in place in favor of environmental protection: sustainable agriculture, efficient use of resources, quality food and prosperous communities. 

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

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Job Family: Supply Chain & Logistics

Division: Continental Europe

Department: Customer Service Management CE

Location(s): FR - France : Pas-de-Calais : Harnes

Company: McCain Alimentaire SAS