Monique Dekker

Having a purpose means that a company has a clear understanding of why it exists beyond just making a profit. It involves identifying and articulating the broader impact or contribution the company aims to make in the world. This purpose typically goes beyond the products or services offered and reflects the company's values, beliefs, and aspirations. We're proud to unveil our Purpose at Accor: "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care" Read more: https://lnkd.in/gdn7niVX Ultimately, having a purpose provides direction, meaning, and motivation for the company and its stakeholders. It guides decision-making, inspires innovation, and fosters a sense of belonging and pride among employees and customers.

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As we continue to navigate the complexities of our industry, having a clear and inspiring purpose is essential for strong leadership and successful partnerships. I am proud to share that Accor has unveiled its new purpose statement: “𝗣𝗶𝝾𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝝖𝗿𝘁 𝝾𝗳 𝗥𝗲𝘀𝗽𝝾𝗻𝘀𝗶𝗯𝗹𝗲 𝗛𝝾𝘀𝗽𝗶𝘁а𝗹𝗶𝘁𝘆, 𝗖𝝾𝗻𝗻𝗲𝗰𝘁𝗶𝗻𝗴 𝗖𝘂𝗹𝘁𝘂𝗿𝗲𝘀, 𝘄𝗶𝘁𝗵 𝗛𝗲а𝗿𝘁𝗳𝗲𝗹𝘁 𝗖а𝗿𝗲.” This new purpose statement is not just a reflection of our values, but a guiding framework that will drive our actions and collaborations moving forward. This statement was shaped by insights from nearly 10,000 people. Together, we gathered over 50,000 quotes, ensuring that our purpose truly resonates with the collective wisdom of our community. At Accor, we are committed to: 🏨 The Art of Hospitality: Empowering our Heartists® to challenge the status quo and create authentic guest experiences. 🌍 Responsible Hospitality: Making every stay a positive contribution to society and the environment. 🤝 Connecting Cultures: Transforming everyday interactions into enriching intercultural journeys while preserving local identities. ❤️ Heartfelt Care: Fostering empathy and wellbeing in the workplace, promoting a culture of fairness and inclusion. For our valued business partners, this purpose statement reinforces our commitment to sustainable and responsible growth. It is a promise to lead with integrity, innovate with empathy, and collaborate with heart. Together, we can pioneer the future of responsible hospitality, creating meaningful connections and caring for our communities and the planet. Thank you for being a part of this journey. Let's continue to achieve great things together! #Accor #purpose #sustainability #hospitality

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"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." After the Accor Group's Annual General Meeting we gathered 50'000 quotes from our Heartists® around the globe to create our #purpose framework. The purpose is structured around four key strategic pillars and across each of them, Accor is making a series of commitments which are built upon concrete actions and assessed through KPIs. 1️⃣ The art of hospitality — expresses Accor’s commitment to creating a culture of excellence through empowerment our Heartists®. 2️⃣ Responsible hospitality – reflects the Group’s commitment to making every stay a positive contribution to society and the environment. 3️⃣ Connecting cultures – represents Accor’s commitment to turn everyday into an intercultural journey while preserving and nourishing local identities. 4️⃣ Heartfelt care – encapsulates Accor’s commitment to fostering empathy and wellbeing in the workplace and embedding a fair chance, social elevator culture across the Group. You can read more about our #purpose and the idea behind it using the link below. #accor #pioneer #hospitality #art #sustainability #culture #heartists #purpose 🔗

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If you're looking to attract and retain top talent, here's a tip : Research shows that a positive work culture with a sense of purpose marked by good leadership, recognition, and effective communication channels, is a cornerstone of talent retention. But to make a culture truly stand out you need to create an environment where team members feel #supported, #recognized, and #valued. Accor has long committed itself to sustainability and taking a community-centric approach, with care for people and planet running throughout our strategy. Purpose has long been at the core of everything we do, embracing ethical practices, and imagining new ways to foster meaningful connections. I am proud to see Accor go one step further, building a community driven by a shared commitment to hospitality and creating meaningful connections. "Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care." This new purpose statement is structured around four key strategic pillars and across each of them, Accor is making a series of commitments which are built upon concrete actions and assessed through KPIs. 1️⃣ The art of hospitality — expresses Accor’s commitment to creating a culture of excellence through empowerment our Heartists®. 2️⃣ Responsible hospitality – reflects the Group’s commitment to making every stay a positive contribution to society and the environment. 3️⃣ Connecting cultures – represents Accor’s commitment to turn everyday into an intercultural journey while preserving and nourishing local identities. 4️⃣ Heartfelt care – encapsulates Accor’s commitment to fostering empathy and wellbeing in the workplace and embedding a fair chance, social elevator culture across the Group. You can read more about our #purpose and the idea behind it using the link below. 🔗 https://lnkd.in/dcBADwX9 https://lnkd.in/dMNAMNns Special thanks to all our Heartists® and all teams involved for their invaluable contribution! #Purpose #Accor #Hospitality

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🚫🥴 Attention all business travelers: 5 reasons you absolutely should NOT stay at Fraser Suites Geneva! 🥴🚫 📊 Say goodbye to productivity! With spacious workspaces and lightning-fast Wi-Fi, Fraser Suites Geneva will ruin your excuse for procrastination. Who needs to explore Geneva when you can get so much work done? 🏠 Forget about living like a local! Our fully equipped kitchens and cozy living rooms will make you feel too much at home. You might even start calling Geneva your "home away from home" - how embarrassing! 🌍 Don't even think about not going green! We take sustainability seriously, so if you prefer wasting resources and leaving a massive carbon footprint, you'll be sorely disappointed. 🛎️ Prepare to be underwhelmed by convenience! Online booking, concierge services and smart room features will make your stay so hassle-free, you might start wondering if you accidentally checked into a luxury hotel. 📍 Get ready for the worst location in Geneva! Fraser Suites Geneva inconveniently places you right in the heart of the city, surrounded by attractions, shopping options, and cultural experiences. Who wants to be in the center of all the action, anyway? So, if you're looking for a dull, unproductive, unsustainable, inconvenient, and aesthetically unpleasing stay in Geneva, Fraser Suites is definitely the place for you! 😉 #JustKidding #FraserSuitesGenevaRocks #temporaryhousing #corporatetravel #bleisure

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I have long avoided reading #guest #reviews before visiting #hotels and #restaurants. In my well-organized and digitalized world, I wanted to preserve at least a small moment of surprise, an everyday #adventure. I would like to say that I have remained wild and free. Nope. I am now probably the most accurate reader of guest reviews ever. Why:  👍I invest #time and #money. Isn't it normal that I do everything to ensure the best "return on #investment"? 👍Traveling to foreign countries and #cultures is an adventure. Reviews from other guests give me a sense of #security. And by the way, isn't this security exactly why we often choose to stay at a well-known hotel #brand? I am obviously not alone in my love of guest reviews, as a recent #survey commissioned by Accor in 5 #European countries has shown. ⭐️A staggering 97% of hotel guests consulted guest reviews when looking to book a stay in a hotel or resort in the past. ⭐️More than two-thirds (67%) of people who read reviews will ignore those that are more than six months old, confirming the importance of recent reviews. ⭐️The information respondents are most interested in before booking a stay is how clean a hotel or resort is. ⭐️Travelers from #Poland are most likely to write reviews, with 95% having done so. They are followed by those from #Spain (94%), #Germany (85%), and #France (84%), with #UK guests (79%) being least likely to do so. ⭐️12% expressed they were not in favor of hotels replying to customer reviews, stating that it can appear to be insincere or just a business requirement. Read the full press release here: EN: https://lnkd.in/dr3azwNR

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Another legend of Swiss Hospitality is sharing his thoughts on the challenges our industry is currently facing. Welcome to our series of podcasts Christian Marich #hospitality #hospitalityindustry #accueil #reception #hotelier #Christian Marich #aicr #aicrswtzerland #hotelleriesuisse #hotelgastrounion #hotelgastroformation #gastrosuisse #swisshospitalityguild #hospitalitymanagement #hospitalitycareers #hospitalitytrends #hospitalityrecruitment #hospitalitynews

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Today, we celebrate HR Day—a special occasion dedicated to recognizing the heart and soul of our organizations: our Human Resources professionals. Often working behind the scenes, HR professionals are the unsung heroes who drive our companies forward, fostering environments where employees can thrive and succeed. Human Resources is more than just a department; it’s the backbone of every successful organization. HR professionals play a pivotal role in shaping the culture, values, and future of the companies they serve. As we celebrate HR Day, let’s take a moment to reflect on the profound impact that HR professionals have on our lives and careers. Their dedication, passion, and expertise not only shape the present but also inspire the future. They remind us that at the core of every great organization are people who care deeply about others. To all the HR professionals out there: Thank you for your unwavering commitment to fostering environments where we can all do our best work. Your efforts are not just appreciated—they are essential. Let’s continue to support and uplift each other, recognizing that together, we can achieve incredible things. Happy HR Day! #HRDay #HumanResources #Inspiration #EmployeeEngagement #WorkplaceCulture #TalentManagement #EmployeeWellBeing #FutureOfWork

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Hotels and BnBs are due to fill, get ahead and get in touch with StayForWork 🏘 High demand: During the summer months, many people go on vacation, leading to increased demand for rooms. This can result in operators filling up quickly, especially in popular tourist destinations. Limited availability: Some hotels may have limited availability during the summer, as they may already be fully booked or have limited rooms left. This can make it difficult for traveler's to find accommodations that suit their preferences and budget. Higher prices: Due to the high demand for hotel rooms during the summer, prices tend to be higher compared to other times of the year. This can make it more challenging for traveler's to find affordable accommodations. Events and festivals: Summer is a popular time for events, festivals, and other activities that attract large crowds. Hotels in the vicinity of these events may be booked up in advance, making it harder for traveler's to secure accommodations. Longer planning times: Many people plan their summer vacations well in advance, sometimes months ahead. This can lead to fewer last-minute options for those who are still looking to book a hotel room during peak summer months. Overall, the combination of high demand, limited availability, higher prices, and longer planning times can make booking hotels difficult during the summer. It is advisable to book accommodations as early as possible to secure your preferred hotel and avoid the risk of being left without a place to stay. ☎️ - 0121 769 1949 📧 - Hello@stayforwork.co.uk

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This morning, I talked about Future Trends in RM!

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Incorporating AI into your operations can enhance the guest experience by enabling a level of personalization and efficiency that is difficult to achieve with human capabilities alone.

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ABOUT TRULY GREAT HOTEL MANAGERS This interview with an executive of The Peninsula Hotels that touches on their philosophy for hiring managers resonates with my own. If a hotel is able to hire a professional who trained at one of the world's top hotel schools, then the chance of getting the real deal hospitality package of skills and attitude is very high. Outside of these elite group of hotel professionals, it's like winning a lottery to hire someone with an authentic sense of hospitality. After interviewing so many potential candidates to replace my amazing general manager Napo -- yes, I won the lottery that time -- who has been with La Esperanza Granada since Day 1 but is soon embarking on the next chapter of his life, I realized that a real sense of service and a talent for organization is what I should be looking for and professional skills are desirable but only secondary. The skills can be learned via a hotel consultant over several weeks or months, but the real attitude is either there or not. And if you are the manager, it cannot be there only for eight hours of the working day. At least not if you are aiming for greatness.

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Happy Sustainable Gastronomy Day everyone!   While today is the day officially designated by The United Nations Educational, Scientific and Cultural Organization (UNESCO) and the Food and Agriculture Organization (FAO) and the UN General Assembly no less, we like to think we practise and celebrate its principles every day.   Defined as cuisine that takes into account where the ingredients are from, how the food is grown and how it gets to our markets and eventually to our plates – we reckon that describes perfectly what we do at Lussmanns.   It’s why our meat is all free-range and/or organic, why we champion sustainable seafood by proudly holding Marine Stewardship Council chain of custody and source 95% of our ingredients from UK farmers, fishers and producers.   Join the movement for a sustainable hospitality industry! Follow @foodmadegood for inspiring stories from chefs and restaurants worldwide, along with actionable tips from their team of sustainability experts. Let's unite and mobilise for a better future together.  @foodmadegood

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Aligning ultimate luxury with sustainable responsibility not only fosters an environmentally conscious ethos, but also ensures the long-term viability and relevance of premium tourism enterprises. Thank you Marbella Club Hotel · Golf Resort & Spa for inviting me to learn about your sustainable growth expansion plans, in collaboration with Louis Albert De Broglie from the French institute Deyrolle, aimed at preserving the original ecosystem of Marbella Club. It's an educational and awareness-raising project aimed at luxury clientele, with the possibility of involving our IE University students in innovative thinking for sustainability in the luxury hospitality sector, which is a key sector in our economy. Santiago Íñiguez Jennica Shamoon Arazi @Pilar Leon #IEchainofchange #fosteringpositivechange

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*Who’s Happier: Homemakers or Working Women?* There is a statistically significant higher likelihood for housewives to report being happier compared to employed women throughout the years for the same cohort. This could be associated with the (socially structured) fulfilment brought about by conforming to traditional gender roles in context. Having been a homemaker for 5 years after my son's birth, I experienced firsthand the unique joys and challenges of dedicating myself entirely to my family. The fulfillment from being there for every milestone, managing the household, and nurturing my child was immense. Returning to the workforce brought its own set of rewards and hurdles. Balancing professional aspirations with family responsibilities introduced a different kind of satisfaction and growth. Both roles have their own unique rewards, and happiness can be found in either path depending on personal circumstances and values. How about you? Have you navigated both paths, or do you have a perspective on this?

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Accor – a world-leading hospitality group - is pleased to unveil its purpose statement: “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care”. Recognizing the importance of Purpose, Accor built this framework following an extensive company-wide consultation process leveraging Purpose taskforce and Ethics Committee workshops as well as ExCo members, Heartists® and external stakeholders interviews, gathering more than 50,000 quotes from nearly 10,000 people. Accor has long committed itself to sustainability and taking a community-centric approach, with care for people and planet running throughout our strategy. Purpose has long been at the core of everything the Group does, shaping Accor as it has grown into a diverse global collective of responsible hospitality leaders, embracing ethical practices, and imagining new ways to foster meaningful connections. Today, the Group is taking the next natural step by establishing a formal framework which sets out and holds us accountable to these values. #Accor #AccorLiveLimitless #Hospitality

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„Sustainability is not a simple buzz word.“ 🌳 🎥 Watch the video below ⬇️ and get some insights how Amine ZUNGI and his team at Novotel & ibis London Excel reduce food waste. #sustainability #foodwastereduction #Accor #Hospitality

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Accor has launched the Accor Global Leadership Council (GLC) together with travel managers and buyers from 17 international companies. The advisory committee aims to reshape the future of business travel and meetings by connecting business leaders from different industries and Accor executives. The committee's delegates include representatives from financial services, engineering, manufacturing, transportation, energy, professional services and technology. The first meeting of the GLC took place in Paris earlier this month. Sophie Hulgard, Chief Sales Officer at Accor and host of the event, focused on various topics related to business travel and meetings: changing expectations of companies and travelers, personalization and loyalty in the B2B sector, the growing importance of sustainability, emerging travel trends, the role of sales and pricing, and a comprehensive analysis of Accor's Sofitel brand. The committee's delegates, representing a total of over 2.7 million travelers, defined the top three priorities for business travel: Traveler experience and well-being - including employee engagement, wellness, safety and digital efficiency. Cost management and optimization - including compliance, pricing and cost reduction. Sustainability - including concrete actions, carbon budgets and DEI (diversity, equity, and inclusion). "The dynamics of business travel are changing rapidly. It is imperative for our customers and the hospitality industry to adapt to new demands and priorities. The GLC is a critical forum where we share insights and develop solutions to meet the evolving needs of business travelers and delegates," Hulgard emphasized. The GLC aims to generate valuable insights and actionable strategies to transform the business travel sector worldwide. Accor will summarize the committee's findings in a comprehensive report and publish it later in the year. Karelle Lamouche, Chief Commercial Officer, Premium, Midscale & Economy Division at Accor, added: "Business travel is undergoing a profound transformation, driven by an increased focus on flexibility, sustainability and personalization. Business travelers today are looking for more than just efficiency and comfort. They value sustainability, personalized experiences and seamless technology integration. Accor is committed not only to meeting these needs, but to ensuring that every trip is as enriching and impactful as the destination and travel intent itself."

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