We’re your “always-on” team. Helping customers in any languages. Any time zone. Across all channels. Reach out to our support team: https://lnkd.in/gtcaUdQU
ICUC
Marketing Services
Toronto, Ontario 32,180 followers
We stay awake 24/7 👀 answering and understanding your global customers and fans on social media so you don't have to.
About us
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. With a team of over 350+ multilingual specialists, ICUC provides social customer care solutions to various industry-leading global clients 24/7, 365. Minimizing risk, building customer loyalty, and maximizing insight through a combination of technology and human-powered solutions, ICUC is a scalable, reliable, and “always on” 24x7 solution. Working as an agency partner or directly with a brand, ICUC makes lives better for the world's biggest brands. We have 20+ years of experience and support more than 50+ languages. Check out some of our latest news, guides, and social media tips here: https://beacons.ai/icuc.social/
- Website
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https://icuc.social
External link for ICUC
- Industry
- Marketing Services
- Company size
- 501-1,000 employees
- Headquarters
- Toronto, Ontario
- Type
- Public Company
- Founded
- 2002
- Specialties
- Online Support Services, Community Management, User Generated Content, Intelligence & Analytics, Social Media Monitoring, Social Media Strategy, Content Moderation, Facebook Moderation, Social Media Reporting, Social Listening, Contest Moderation, Crisis Management, TikTok Marketing, Community Engagement, Adverse Event Reporting, Regulated Industry Services, Online Review Moderation, Instagram Moderation , and TikTok Strategy
Locations
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Primary
18 Mowat Avenue, 2nd Floor
Toronto, Ontario M6K 3E8, CA
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3970 Rue St-Ambroise
Montreal, Quebec H4C, CA
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35-2855 Pembina Hwy.
Winnipeg, Manitoba R3C2H5, CA
Employees at ICUC
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Kevin Gonsalves
Director, Strategy
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Agnieszka Jabłońska
Copywriter | Transcreation Specialist | Translator | Editor | Project Manager | VO session director/language supervision
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Dimitry Gerards
Reporting Analyst at ICUC
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Martine Rhéaume Ravioli
Web Content Specialist at ICUC Moderation Services Inc.
Updates
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Blood drives. 🩸 Community clean-ups. 🌍 Wildlife monitoring. 🦌 Sweet cuddles. 😺🐶 Since dentsu's inaugural #OneDayforChange in 2022, #ICUC employees have proudly served the communities they work, live, and play in globally. This #SocialMediaGivingDay we're giving thanks for the many ICUC-ers who donate their time and expertise every year. Serve alongside the ICUC family: Canadian Blood Services Zooniverse D'arcy's A.R.C.: https://darcysarc.ca Any cause of your choice!
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According to a recent study, 95% of customers read online reviews, and 84% visit social media before committing to a purchase. These longstanding consumer tendencies highlight reputation management's critical importance in today's digital landscape. Keep your brand’s reputation spotless with ICUC’s comprehensive services: social media moderation to handle crises, real-time social listening to stay in the loop, and online review management to respond swiftly and smartly. ➡️ Learn more here: https://lnkd.in/gptA_sqP #reputationmanagement #brandsafety
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Navigating global markets? 🌍 Us, too. Your brand needs more than just a presence online — it needs a strategy that resonates with global locales. Today’s customer engagement requires more than a Google translation. Did you know, different regions use emojis differently, too? Discover our expert tips for crafting a robust global social media strategy. Here at ICUC, we have clients HQ’d around the globe, specialists based across nations, and…we speak comprehensively 52+ languages! Read the guide here: https://lnkd.in/gcBT9E3X #globalstrategy #socialmediamarketing #brandsuccess
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Struggling to navigate the digital battleground? 🤔 Our new eBook, "Navigating Online Communities in Hyperpolarized Times," is here to guide you through the chaos. With social media platforms becoming both the town square and the battleground, brands need a strategic approach to thrive amidst polarization. Avoid the traps of echo chambers and extreme content & learn how to engage meaningfully and maintain your brand’s integrity. Stay tuned for powerful insights and tactics to help your brand succeed in these challenging times! #digitalstrategy #brandsafety
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Wishing our American teams and partners a joyous and relaxing #FourthofJuly! 🇺🇸 Enjoy your day with great company, delicious food, and plenty of fun. Have a fantastic celebration from all of us at ICUC!
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Happy #CanadaDay to our incredible Canadian colleagues and partners! 🇨🇦 We hope you have a fantastic day celebrating with loved ones, enjoying the beauty of nature, or simply taking some well-deserved downtime.
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Maximize the potential of Pinterest for your business! This visual search engine can amplify your brand visibility, engage your audience, and even drive sales, when done right. Ready to craft a winning Pinterest strategy? ➡️ https://lnkd.in/gVqRHzVk #pinterest #brandstrategy #sales
How To Craft a Winning Pinterest Social Media Strategy
https://icuc.social
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Tune to the right frequency for your brand on X, and prepare for growth. Learn more about our customized strategies for your brand on the ever-changing platform, and become an expert in community management and moderation: https://lnkd.in/dsipv_FG #x #twitter #socialmediamarketing